Consumer support is vital to the sustenance of any business. The satisfaction of customers is the single biggest driver of growth and revenue. However, deep penetration of technology and industry has enhanced financial inclusion, and more people than ever have access to products and services in all markets. The unfathomable scale of customer support requests that are generated with each passing second is a challenge that is unfeasible to be tackled with human resources alone.
Artificial intelligence is transforming the customer support capabilities of enterprises across the globe. Revolutionary support automation software is improving the support capacities of businesses to enable faster, better, and continuous resolution of tickets and queries raised by consumers.
Here are five ways autonomous AI customer support is helping reshape the customer service industry.
1. AI-enabled quick responses
Artificial intelligence enables businesses to develop perpetual support mechanisms that are impervious to exhaustion. Support requests can arise from clients at any point of time during a day; to maintain approachability towards customers, businesses need to address and interact without a predetermined timeline. While human support teams are capable of servicing requests, they cannot work round the clock.
To attend to customers without time-bound reservations, an AI customer support bot can be deployed. This allows businesses to operate and serve outside of the traditional business hours, as well as reinforce existing support teams and avoid queues to reach every client without failing.
2. AI-augmented human customer support
AI need not only be deployed in the form of a conversational bot but can also be used to supplement the efforts of a human interacting with customers during a support session. Artificial intelligence helps businesses analyze and curate related information in front of support personnel enabling them to understand and fulfill consumer requests more efficiently.
AI solutions are proficient as chatbot IT support supplements displaying relevant information in front of the support professional generated through an analysis of the data received from the consumer and in-depth historical analysis in real-time.
3. AI-enhanced actionable insights
Personalized research and analysis into the preferences of a consumer can help businesses orient their marketing strategies to generate higher sales figures. AI is capable of enhancing a company’s abilities to understand the customer better in order to predict items that the customer is likely to procure and consequently make recommendations when support teams engage with a client.
IT service desk automation can be implemented to automatically recommend relevant products and services to clients based on information procured during interactive sessions and examination of pre-existing consumer data.
Actionable insights gained from AI solutions can be further integrated into the automated system itself to enable service bots to perform rudimentary sales functions and supplementing the revenue of a company without the deployment of a separate team or sales staff.
4. AI-configured sentiment analysis
Artificial intelligence is evolving, and advanced algorithms are now capable of identifying and classifying different human emotions. The AI solutions are equipped to use natural language understanding and linguistic calculations in order to establish the emotional landscape during a conversation.
After the establishment of a background in the conversation, the AI’s sentiment analysis feature can determine the importance of a service request upon which the AI solution can be programmed to escalate high-priority matters.
The AI programmed to understand and interpret emotions can help accelerate grievance redressal for high priority issues by providing an emotional grading of the consumer when escalating a matter.
5. AI-enabled tailored user experiences
Clients appreciate personalized experiences when engaging with businesses, but understanding each client’s requirements in order to furnish a tailor-made experience requires the interpretation of massive data packets that include everything from consumer psychology to spending patterns. These parameters can help businesses create a comfortable user experience, however, is impractical to execute relying solely on human resource.
Solutions such as helpdesk automation allow businesses to integrate consumer data feeds with machine learning software that can be programmed to function in specific ways that suit the client based on their information in the system.
Customer service requests are an unending cycle with staggering increases in the volume of incoming data. Artificial intelligence solutions are capable of understanding this data in a fast-paced business environment and provide intuitive solutions that improve the performance and serviceability of an enterprise.
AI-enabled software is highly adaptable and can be integrated into existing support infrastructure easily. This gives businesses the comfort of retaining existing practices while implementing modern solutions into business models. AI solutions are meant to be deployed continuously and simultaneously to create a continual framework of grievance redressal, ticket resolution, and clientinteraction that allows businesses to become more reachable to their clients irrespective of time and space. The result is a noteworthy improvement in the work of support teams.
Visit interface.ai to know more about customer support AI solutions.
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