Customer Experience

A Case Study on interface.ai's industry-first AI co-browsing solution to reduce application abandonment & grow revenues

A Case Study on interface.ai's industry-first AI co-browsing solution to reduce application abandonment & grow revenues
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Banks and credit unions drive significant portions of their revenues through products such as credit cards, mortgages,& personal loans. These products help financial institutions improve their footprint with current customers and also acquire new customers. Since the pandemic, there is increased demand for these products, which has provided an

interface.ai
interface.ai
AI Banking
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
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The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost.Let me explain this in more detail.

Srinivas Njay
Srinivas Njay
Call center
People First Federal Credit Union partners with interface.ai to enhance call center experiences by offering an Intelligent Virtual Assistant

People First Federal Credit Union partners with interface.ai to enhance call center experiences by offering an Intelligent Virtual Assistant
Members Public

People First Federal Credit Union (PFFCU), based in Allentown, Pennsylvania, and serving over 75,000 members, will offer 24x7 personalized call center support to its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA), which is powered by Artificial Intelligence (AI).The IVA will be used in PFFCU’s

interface.ai
interface.ai
AI Banking
Re-direction bots & poor customer experience

Re-direction bots & poor customer experience
Members Public

One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to thrive. With the new normal setting in, customers are increasingly going digital and adopting self-serve channels. Chatbots

Srinivas Njay
Srinivas Njay
Customer Experience
A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor
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(Author: Srinivas Njay, Founder & CEO, interface.ai)IntroductionOver the past few months, the adoption of Intelligent Virtual Assistants(IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by the pandemic and its impact on the traditional modes of banking. During this period several financial institutions

Srinivas Njay
Srinivas Njay
AI
Guest Blog: How artificial intelligence bots are changing the face of financial services

Guest Blog: How artificial intelligence bots are changing the face of financial services
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(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight )Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a little bit slower to adopt due to their complexity and size. Particularly with artificial intelligence, traditional financial services have

interface.ai
interface.ai
AI

University Credit Union partners with interface.ai to transform member experience & significantly enhance revenues & savings through Intelligent Virtual Assistants (IVA)
Members Public

Press Release: July 22, 2020- San Mateo, California (Source- PRNewswire)University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, announced that it has embarked on a mission to enable the most seamless banking experience for its members powered by interface.ai's

interface.ai
interface.ai
AI Banking
Assisted Digital Onboarding is key for the online customer signup process

Assisted Digital Onboarding is key for the online customer signup process
Members Public

With social distancing has become a new norm, digital banking is key for banks to stay connected with their customers. In the month of April 2020, digital banking apps in the US experienced a 60% Increase in downloads, 17% revenue Growth due to COVID-19.Currently, every bank is now offering

interface.ai
interface.ai
AI Banking