Chatbots - interface Blogs

Re-direction bots & poor customer experience

One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to

AI

How artificial intelligence bots are changing the face of financial services

(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight )Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a little bit

AI

How to evaluate your AI Virtual Assistant Vendor

Financial institutions should ask potential AI vendors a number of questions before they settle on the right partner. See a some of the questions and potential answers here

Chatbots

Digital Assistants: The magic solution for the problems that plague contact centers

Digital assistants can fix the fundamental issues within contact centers brought on by low employee engagement by improving employee satisfaction, alleviate the work pressure, meaningfully engage employees, while still reducing cost and improving the bottom-line.

AI Banking

How banking conversational interfaces are improving brand engagement

Conversation interfaces are improving brand perception and engagement of banks by making information accessible, recommending financial products, 24/7 support, and proactive customer interaction

AI Banking

Bank of America is doubling down on voice assistant Erica

Convenience is a top priority for consumers on mobile channels. When we use our smartphones, we expect things to be done quickly & easily. Digital assistants combine natural language understanding with deep domain knowledge, so the voice command can directly be translated into the desired action.

AI

It’s the Age of “Digital Darwinism”! Here are 6 Factors to Determine if AI is an Investment or a Cost

It’s the age of “Digital Darwinism”, an era where technology disruption is evolving at a faster pace than the ability of businesses and customers to adapt. However, technology disruption like Artificial Intelligence