Call center

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
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The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost.Let me explain this in more detail.

Srinivas Njay
Srinivas Njay
Call center
interface.ai & Glia partner to transform call center experience for financial institutions

interface.ai & Glia partner to transform call center experience for financial institutions
Members Public

interface.ai, a leading Intelligent Virtual Assistant (IVA) provider for financial institutions announced a strategic partnership with Glia, a leading provider of Digital Customer Service.Today, Financial Institutions are challenged to manage the ever-rising number of customer inquiries and offer support to customers who are in financial distress. Glia’s

interface.ai
interface.ai
Partnership
Neighborhood Credit Union partners with interface.ai to transform member experiences over the call center by offering an Intelligent Virtual Assistant

Neighborhood Credit Union partners with interface.ai to transform member experiences over the call center by offering an Intelligent Virtual Assistant
Members Public

Press Release: Dec 08, 2020- San Mateo, California (Source - PRNewswire )Neighborhood Credit Union, based in Dallas and serving over 56,000 members, announced that it has embarked on a mission to enable the most seamless banking experience over the call center for its members, powered by interface.ai's Intelligent

interface.ai
interface.ai
AI Banking
Guest Blog: How artificial intelligence bots are changing the face of financial services

Guest Blog: How artificial intelligence bots are changing the face of financial services
Members Public

(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight )Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a little bit slower to adopt due to their complexity and size. Particularly with artificial intelligence, traditional financial services have

interface.ai
interface.ai
AI
Adapting contact centers to meet business continuity

Adapting contact centers to meet business continuity
Members Public

The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their employees’ well-being. However, within this adversity also lies the opportunity to win customers for life, if brands

interface.ai
interface.ai
Contact center