[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will provide interface.ai with access to Symitar’s technical resources to enable interface.ai’s IVA to integrate with Episys®, the core platform used by approximately 750 diverse credit unions. The Vendor Integration Program is designed to help ensure that Symitar’s customers can easily deploy third-party products.
interface.ai’s IVA integrates with Episys via SymXchange™, a services-based programming interface that enables third-party vendors and credit unions to access the platform’s core data and business rules. The integrity of data is maintained throughout any data exchange because access to business rules and data is managed through a service layer that governs these interactions.
With interface.ai’s solution, credit unions automate 60% of call center volume within 60 days, ensuring members have access to their credit union 24/7 with zero wait times and experiencing 0% call abandonment rates. Credit unions are also seeing a 500% increase in online application conversion and a 30% increase in average revenue per member. interface.ai’s inclusion in the VIP will make it easier for Symitar’s credit union community to adopt interface.ai’s IVA seamlessly.
“Today, there are millions of members in financial stress and in need of support, and credit unions are overwhelmed with rising member inquiries and struggle to address these requests. We believe implementing our IVA is the only way for most credit unions to provide personalized support to members at scale promptly in such testing circumstances. The IVA will help credit unions automate calls, engage members better, upsell and cross-sell, leading to lower churn and drive revenues through every interaction. Being part of the VIP will enable us to support Symitar’s credit union community seamlessly,” said Srinivas Njay, Founder & CEO of interface.ai.
Symitar’s VIP takes the customer out of the middle, providing vendors with direct access to Symitar’s technical resources and test systems. VIP inclusion is not an endorsement of the vendor’s product.
Symitar®, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY), is a provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 725 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information about Symitar is available at www.symitar.com.
About Jack Henry & Associates, Inc.
Jack Henry (NASDAQ:JKHY) is a leading provider of technology solutions primarily for the financial services industry. We are an S&P 500 company that serves approximately 9,000 clients nationwide through three divisions: Jack Henry Banking® supports banks ranging from community banks to multi-billion-dollar institutions; Symitar® provides industry-leading solutions to credit unions of all sizes; and ProfitStars® offers highly specialized solutions to financial institutions of every asset size, as well as diverse corporate entities outside of the financial services industry. With a heritage that has been dedicated to openness, partnership, and user-centricity for more than 40 years, we are well-positioned as a driving market force in future-ready digital solutions and payment processing services. We empower our clients and consumers with the human-centered, tech-forward, and insights-driven solutions that will get them where they want to go. Are you future-ready? Additional information is available at www.jackhenry.com.
interface.ai is a market leader providing out-of-the-box Intelligent Virtual Assistant (IVA) that acts as a “personal credit union teller” to help members 24x7 through every step of the journey from being a prospect to achieving financial wellness. interface.ai’s AI-powered call center, where the IVA is available on the call center channel, has revolutionized call centers for credit unions by transforming their call centers from a cost center to a revenue center. Visit www.interface.ai to learn more.