Interface, a leading Intelligent Virtual Assistant (IVA) provider for financial institutions announced a strategic partnership with Glia, a leading provider of Digital Customer Service.
Today, Financial Institutions are challenged to manage the ever-rising number of customer inquiries and offer support to customers who are in financial distress. Glia’s Digital Customer Service platform has been helping customer service teams to seamlessly communicate & handhold customers. But these challenging times demand more. With Interface, Glia’s customers will be able to automate 60% of calls in 60 days. Interface’s IVA will also reduce call wait times & abandonment rates to zero, drive customer engagement and revenue through financial insights and upsell and cross-sell. This will help financial institutions to not only scale efficiently but also to transform their call center from a cost to a revenue center.
Interface already works with Financial institutions across the nation creating significant ROI. With the integration to Glia’s platform, Interface’s IVA will be able to seamlessly handoff to the customer service teams if needed, in case IVA is unable to respond, thus enabling seamless experiences for customers.
On the partnership with Interface, Justin DiPietro, Co-Founder & COO of Glia said “Interface’s proven track record of creating value for financial institutions and improving efficiencies in the call centers with their Artificial Intelligence-powered call center will help financial institution clients better support their customers in an increasingly digital world. Such a modern, efficient service is imperative for retaining relevance and market share today and tomorrow."
Srinivas Njay, Founder and CEO of Interface adds “We are excited to partner with Glia who has been enabling financial institutions to provide exceptional customer service over the past several years. With this partnership, we bring the best of AI & Human-led customer service to Financial Institutions.”
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies, and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020. Visit www.glia.com to learn more.
Interface is a market leader providing out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24x7 through every step of the journey from being a prospect to achieving financial wellness. Interface’s AI-powered call center, where the IVA is available on the call center channel, has been revolutionizing call centers for financial institutions by transforming their call centers from a cost center to a revenue center. Visit www.interface.ai to learn more.