Hiring, training, and retaining employees at the CU call centers have been recurring challenges.
However, this problem has been exacerbated post the pandemic due to the sustained increase in call volumes, and the introduction of stimulus checks.
Insights from CUs
Below are a few insights from interface.ai’s survey of over 1000 CU call center employees in the United States.
Try the AI-Powered Call Center Firsthand, here.
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