Another year has gone by, and a new one to roll around soon. To celebrate the end to a great year, interface has put together some gifts for your customers (and members), and for you!
interface powered digital assistants can help significantly improve your customer experience.
1. Find the right products
Help customers discover products best suited to their needs
2. Sign up for the product
Guide them through every step of the application process
3. Approve and issue the product
Connect with backend systems to process their applications immediately
4. Manage their account
Enable customers & members to make changes to their account without requiring assistance
5. Easily transact over digital channels
Let users simply “voice” their intent to perform even complex transactions on their own
6. Get help when needed
Be the first line of support and provide help 24x7
7. Improve call center experience
Bring in the contact center staff when needed, with full context of previous conversations
8. Get personalized advice
Provide personalized recommendations to customers & members based on their financial data
9. Provide an omni-channel experience
Allow users to easily switch channels based on their convenience, over voice or text
10. Ongoing support for your call center reps
Provide Call Center Reps onboarding and ongoing support so they can help customers efficiently
11. HR & Payroll assistant
Enable Pulse surveys, performance reviews, benefits enrollment – all in a conversational format
12. IT helpdesk
Help employees with IT support issues
interface combines natural language understanding with deep domain knowledge to be a “personal bank teller” for your members and a “personal employee assistant” for your staff. Just what you need this year!
Happy Holidays from us at interface!