Digital Assistant
Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center
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There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k Credit Unions in the United States at the peak of the Credit Union movement; this has since
People Helping People - Where is the room for AI?
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‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US - still, Credit Unions continue to operate with a ‘people-first’ philosophy. Millions of Americans & under-served communities have benefited
University Credit Union Enhances Its IVA, Royce, To Introduce Industry-First Voice-Based Financial Transactions Through Progressive Web App
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University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, had embarked on a mission to enable the most seamless banking experience for its members through its Intelligent Virtual Assistant(IVA) - Royce, powered by interface.ai. Since its launch in August
interface.ai Joins Symitar Vendor Integration Program
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[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will provide interface.ai with access to Symitar’s technical resources to enable interface.ai’s IVA to
Corelation Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers
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[San Francisco, California], [January 27, 2021] - interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform their call center from a cost to a revenue center. interface.ai’s built-in integrations
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
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The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost. Let me explain this in more detail.
Digital Assistants can boost revenues for Banks
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Digital Assistants can help banks boost revenue through discovery , recommendation, up-selling, cross-selling, and faster conversion
It’s the Age of “Digital Darwinism”! Here are 6 Factors to Determine if AI is an Investment or a Cost
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It’s the age of “Digital Darwinism”, an era where technology disruption is evolving at a faster pace than the ability of businesses and customers to adapt. However, technology disruption like Artificial Intelligence (AI) cannot be ignored, it’s here to stay, and empower. “AI could contribute up to $15.
