Customer Experience

How can AI impact Bank Transactions?
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The Banking System in BytesBanking is one of the oldest and most traditional businesses in the world and yet one of the fastest in adopting new technologies. Banking began transcending from boxes to bytes as early as the post-war era. The 1960s were a lucrative period for banks as they

interface.ai
interface.ai
AI Banking

How ML and AI in Banking are Transforming Banking Industry?
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Introducing machine learning and artificial intelligence to banksThe extreme levels of precision that banks require while managing vast amounts of information acquired from consumers, dealing with transactions, inquiries, and much more can only be achieved through a system that can repel accidents without fail. The natural imperfections that accompany humans

interface.ai
interface.ai
AI Banking
A Case Study on interface.ai's industry-first AI co-browsing solution to reduce application abandonment & grow revenues

A Case Study on interface.ai's industry-first AI co-browsing solution to reduce application abandonment & grow revenues
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Banks and credit unions drive significant portions of their revenues through products such as credit cards, mortgages,& personal loans. These products help financial institutions improve their footprint with current customers and also acquire new customers. Since the pandemic, there is increased demand for these products, which has provided an

interface.ai
interface.ai
AI Banking
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
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The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost. Let me explain this in more detail.

Srinivas Njay
Srinivas Njay
Customer Experience
People First Federal Credit Union partners with interface.ai to enhance call center experiences by offering an Intelligent Virtual Assistant

People First Federal Credit Union partners with interface.ai to enhance call center experiences by offering an Intelligent Virtual Assistant
Members Public

People First Federal Credit Union (PFFCU), based in Allentown, Pennsylvania, and serving over 75,000 members, will offer 24x7 personalized call center support to its members with interface.ai’s award-winning Intelligent Virtual Assistant (IVA), which is powered by Artificial Intelligence (AI). The IVA will be used in PFFCU’s

interface.ai
interface.ai
AI Banking
Re-direction bots & poor customer experience

Re-direction bots & poor customer experience
Members Public

One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to thrive. With the new normal setting in, customers are increasingly going digital and adopting self-serve channels. Chatbots

Srinivas Njay
Srinivas Njay
Customer Experience
A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor
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(Author: Srinivas Njay, Founder & CEO, interface.ai) Introduction Over the past few months, the adoption of Intelligent Virtual Assistants (IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by the pandemic and its impact on the traditional modes of banking. During this period, several financial

Srinivas Njay
Srinivas Njay
AI Banking
Guest Blog: How artificial intelligence bots are changing the face of financial services

Guest Blog: How artificial intelligence bots are changing the face of financial services
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(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight ) Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a little bit slower to adopt due to their complexity and size. Particularly with artificial intelligence, traditional financial services have

interface.ai
interface.ai
AI Transformation