Contact center

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor
Members Public

(Author: Srinivas Njay, Founder & CEO, interface.ai) Introduction Over the past few months, the adoption of Intelligent Virtual Assistants (IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by the pandemic and its impact on the traditional modes of banking. During this period, several financial

Srinivas Njay
Srinivas Njay
AI Banking
Assisted Digital Onboarding in banking is key for the online customer signup process

Assisted Digital Onboarding in banking is key for the online customer signup process
Members Public

With social distancing has become a new norm, digital banking is key for banks to stay connected with their customers. In the month of April 2020, digital banking apps in the US experienced a 60% Increase in downloads, 17% revenue Growth due to COVID-19. Currently, every bank is now offering

interface.ai
interface.ai
AI Banking
Adapting contact centers to meet business continuity

Adapting contact centers to meet business continuity
Members Public

The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their employees’ well-being. However, within this adversity also lies the opportunity to win customers for life, if brands

interface.ai
interface.ai
Contact center
The Urgency of Integrating AI in Contact Center

The Urgency of Integrating AI in Contact Center
Members Public

Integration of AI in Contact centers can keep employees safe, provide reliable customer service, and reduce customer wait time

interface.ai
interface.ai
Contact center
Reducing Operational Burden On Financial Institutions With AI-powered Call Centers

Reducing Operational Burden On Financial Institutions With AI-powered Call Centers
Members Public

AI powered Digital Assistant can help in reducing operational burden on Financial Institutions with instant call centers.

interface.ai
interface.ai
Contact center