Srinivas Njay

Srinivas Njay

Founder & CEO at interface.ai

Can AI automate 80% or 60% of your calls?
Members Public

In the financial ecosystem, with everyone offering nearly the same products and services, there is less room to compete on price; the experience customers have with their financial institutions is what differentiates one from another.Earlier, individuals with mobile phones could receive text messages containing banking/account information, & this

Srinivas Njay
Srinivas Njay
Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center

Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center
Members Public

There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k Credit Unions in the United States at the peak of the Credit Union movement; this has since

Srinivas Njay
Srinivas Njay
AI Transformation
People Helping People - Where is the room for AI?

People Helping People - Where is the room for AI?
Members Public

‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US - still, Credit Unions continue to operate with a ‘people-first’ philosophy. Millions of Americans & under-served communities have benefited

Srinivas Njay
Srinivas Njay
AI Banking
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
Members Public

The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost.Let me explain this in more detail.

Srinivas Njay
Srinivas Njay
Call center
Re-direction bots & poor customer experience

Re-direction bots & poor customer experience
Members Public

One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to thrive. With the new normal setting in, customers are increasingly going digital and adopting self-serve channels. Chatbots

Srinivas Njay
Srinivas Njay
Customer Experience
A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor
Members Public

(Author: Srinivas Njay, Founder & CEO, interface.ai)IntroductionOver the past few months, the adoption of Intelligent Virtual Assistants(IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by the pandemic and its impact on the traditional modes of banking. During this period several financial institutions

Srinivas Njay
Srinivas Njay
AI
Celebrating Credit Unions & The Sense Of Community

Celebrating Credit Unions & The Sense Of Community
Members Public

Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the large-scale impact it has had on the various communities & the country as a whole. It is

Srinivas Njay
Srinivas Njay
interfaceAI
Enabling Efficient, Compliant & Customer-Friendly Debt Collection Practices with Artificial Intelligence

Enabling Efficient, Compliant & Customer-Friendly Debt Collection Practices with Artificial Intelligence
Members Public

Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt is estimated to be over $46 trillion. More than one in four Americans (28 percent) have at

Srinivas Njay
Srinivas Njay