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Srinivas Njay

Srinivas Njay

Founder & CEO at interface.ai

San Francisco, California •
7 posts •
Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center
AI Transformation

Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center

There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k

  • Srinivas Njay
    Srinivas Njay
5 min read
People Helping People - Where is the room for AI?
AI Banking

People Helping People - Where is the room for AI?

‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US - still,

  • Srinivas Njay
    Srinivas Njay
4 min read
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
Call center

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center

  • Srinivas Njay
    Srinivas Njay
6 min read
Re-direction bots & poor customer experience
Customer Experience

Re-direction bots & poor customer experience

One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to

  • Srinivas Njay
    Srinivas Njay
3 min read
A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor
AI

A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor

(Author: Srinivas Njay, Founder & CEO, interface.ai)IntroductionOver the past few months, the adoption of Intelligent Virtual Assistants(IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by

  • Srinivas Njay
    Srinivas Njay
7 min read
Celebrating Credit Unions & The Sense Of Community
interfaceAI

Celebrating Credit Unions & The Sense Of Community

Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the

  • Srinivas Njay
    Srinivas Njay
3 min read
Enabling Efficient, Compliant & Customer-Friendly Debt Collection Practices with Artificial Intelligence

Enabling Efficient, Compliant & Customer-Friendly Debt Collection Practices with Artificial Intelligence

Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt

  • Srinivas Njay
    Srinivas Njay
4 min read

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