AI Transformation Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k
AI Banking People Helping People - Where is the room for AI? ‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US - still,
Call center Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant? The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center
Customer Experience Re-direction bots & poor customer experience One thing is certain, offering exceptional customer experience is always the foremost agenda for financial institutions. Providing exceptional customer experience is at the core of their offering and is crucial for them to
AI A Guide For Executives Of Financial Institutions To Pick The Right Intelligent Virtual Assistant Vendor (Author: Srinivas Njay, Founder & CEO, interface.ai)IntroductionOver the past few months, the adoption of Intelligent Virtual Assistants(IVA) has skyrocketed among Financial Institutions. This rapid increase in adoption was triggered by
interfaceAI Celebrating Credit Unions & The Sense Of Community Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the
Enabling Efficient, Compliant & Customer-Friendly Debt Collection Practices with Artificial Intelligence Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt
