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Covid-19 and Beyond: The Role of Chatbots in Managing Banking Operations

On 28-May 2020, Bank innovation published an article titled ‘Tech Focus: Do chatbots have a long-term future after COVID-19 bump?’ in collaboration with interface, Aite Group - the financial services research firm and

Contact center

Adapting contact centers to meet business continuity

The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their

AI

The Urgency of Integrating AI in Contact Center

Integration of AI in Contact centers can keep employees safe, provide reliable customer service, and reduce customer wait time

AI Banking

Virtual Assistants, the silver lining in Shrinking Revenues from Overdraft Fees

Overdraft fees in traditional banks are shrinking with the advent of challenger banks and regulatory scrutiny. AI Virtual assistants can help increase this revenue by offering advisory services to customers

AI

Reducing Operational Burden On Financial Institutions With AI-powered Call Centers

AI powered Digital Assistant can help in reducing operational burden on Financial Institutions with instant call centers.

AI

How to evaluate your AI Virtual Assistant Vendor

Financial institutions should ask potential AI vendors a number of questions before they settle on the right partner. See a some of the questions and potential answers here

AI

Minimizing The Impact of Coronavirus On Banking Operations

The coronavirus outbreak is already impacting financial markets and this has an immediate effect on the core business of financial institutions. Virtual Assistant can help in automating support operations for financial institutions during pandemic situations.

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