Active Voice Or Passive Voice Authentication - Which Is Best For Your FI?
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Technologies that minimize operational inefficiencies while enhancing customer service are becoming increasingly crucial for financial institutions. Voice authentication is one such solution that uses advanced security measures to combat fraud while also improving customer experience. Rising instances of fraud and ever-increasing end-user expectations for a seamless banking experience have made
Active Voice Or Passive Voice Authentication - Which Is Best For Your CU?
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Technologies that minimize operational inefficiencies while enhancing member service are becoming increasingly crucial for credit unions. Voice authentication is one such solution that uses advanced security measures to combat fraud while also improving member experience. Rising instances of fraud and ever-increasing end-user expectations for a seamless banking experience have made
Actionable Insights on How AI is Transforming Call Centers
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With the ever-growing and doubling call volumes in the industries—the need for modern and automated solutions like Artificial Intelligence (AI) is more important than ever. As the COVID-19 virus descended in March 2021 in the U.S., hotel industries and airlines saw an increase in call volumes by 130%
How Conversational AI Can Humanize the Experience of Digital Banking?
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Digital banking has been around for a while—to keep at par with the growing customer demands and meet the expectations of digitally-savvy customers. Especially the post-pandemic period has seen many banks and financial institutions willingly adopting advanced technologies to ensure customer retention and drive sales. Juniper’s research says
How Call Centers Can Improve Their Operations by Implementing AI?
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The cutting-edge technology—Artificial Intelligence (AI) and Machine Learning (ML) have impacted several industries and their processes, including banks, HR processes, hospitals, and many more. Gartner suggests that 37% of organizations have globally implemented AI technologies in some form within their operations. One such area AI has revolutionized and has
3 Ways Conversational AI Can Be Used to Improve Banking Customer Service
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Delivering an interactive and engaging customer support service is one of the topmost priorities of any business. With the ever-growing customer expectations, brands and businesses are under pressure to create and deliver super-personalized customer experiences to increase customer trust and loyalty. Conversational AI has a great potential to improve customer
Will Artificial Intelligence Replace Call center Agents?
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Call centers have been around for quite some time now. While many still employ a veritable army of agents, there are those who have moved up and achieved partial or complete call center automation. And the pace at which a regular call center is evolving into an AI call center,
Dover FCU achieved 40% call automation on Day 1, with interface.ai's AI-powered Phone Banking
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Dover Federal Credit Union, serving over 43,000 members, is now offering 24x7 personalised support to all its members with interface.ai’s award-winning Artificial Intelligence-powered Phone Banking. Dover Federal Credit Union’s AI-powered Phone Banking, 'Beau', that is powered by interface.ai, is now available on Dover’s call
