AI Call Center

How can AI impact Bank Transactions?
Members Public

The Banking System in BytesBanking is one of the oldest and most traditional businesses in the world and yet one of the fastest in adopting new technologies. Banking began transcending from boxes to bytes as early as the post-war era. The 1960s were a lucrative period for banks as they

interface.ai
interface.ai
AI Banking

How ML and AI in Banking are Transforming Banking Industry?
Members Public

Introducing machine learning and artificial intelligence to banksThe extreme levels of precision that banks require while managing vast amounts of information acquired from consumers, dealing with transactions, inquiries, and much more can only be achieved through a system that can repel accidents without fail. The natural imperfections that accompany humans

interface.ai
interface.ai
AI Banking

A Complete Guide to Call Center Automation
Members Public

Independence amongst consumers has seen a meteoric rise with technology as it enables them to see and do more. Technology has allowed control to trickle down from enterprises and into the hands of consumers, and businesses can be seen capitalizing on it. Through the accomplishments of technology, consumers can now

interface.ai
interface.ai
AI Call Center
University Credit Union Revolutionizes Call Center Experiences By Launching Its IVA Royce On Its Call Center

University Credit Union Revolutionizes Call Center Experiences By Launching Its IVA Royce On Its Call Center
Members Public

University Credit Union has launched Royce on its Call Center to help members get answers to their questions with high accuracy and no wait times.

interface.ai
interface.ai
AI Call Center
interface.ai is a finalist in the Callahan Innovation Series 2021

interface.ai is a finalist in the Callahan Innovation Series 2021
Members Public

interface.ai has been selected as a finalist in the Callahan Innovation Series 2021, in the member experience category. Each year, the Callahan Innovation Series looks for the most innovative players empowering the Credit Union movement across the nation leveraging technology. As part of this series, interface.ai and its

interface.ai
interface.ai
AI Transformation
ShareOne Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers

ShareOne Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers
Members Public

[San Francisco, California], [February 16, 2021] - interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Share One customers can now launch their IVA in less than 2 weeks to transform their call center from a cost to a revenue center.  interface.ai’s built-in

interface.ai
interface.ai
Partnership
Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center

Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center
Members Public

There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k Credit Unions in the United States at the peak of the Credit Union movement; this has since

Srinivas Njay
Srinivas Njay
AI Transformation
Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?

Should financial institutions consider upgrading their existing call center system before considering an Intelligent Virtual Assistant?
Members Public

The answer is ‘No.’ This is because the Intelligent Virtual Assistant(IVA) could be set up even if you don't have a call center system in place. Also, upgrading the existing call center will cause a delay leading to a significant opportunity cost. Let me explain this in more detail.

Srinivas Njay
Srinivas Njay
AI Banking