University Credit Union Revolutionizes Call Center Experiences By Launching Its IVA Royce On Its Call Center
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University Credit Union has launched Royce on its Call Center to help members get answers to their questions with high accuracy and no wait times.
A Case Study on interface.ai's industry-first AI co-browsing solution to reduce application abandonment & grow revenues
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Banks and credit unions drive significant portions of their revenues through products such as credit cards, mortgages,& personal loans. These products help financial institutions improve their footprint with current customers and also acquire new customers. Since the pandemic, there is increased demand for these products, which has provided an
interface.ai is a finalist in the Callahan Innovation Series 2021
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interface.ai has been selected as a finalist in the Callahan Innovation Series 2021, in the member experience category.Each year, the Callahan Innovation Series looks for the most innovative players empowering the Credit Union movement across the nation leveraging technology.As part of this series, interface.ai and its
ShareOne Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers
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[San Francisco, California], [February 16, 2021] - interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Share One customers can now launch their IVA in less than 2 weeks to transform their call center from a cost to a revenue center. interface.ai’s built-in
Case Study - How financial institutions are successfully navigating operational challenges during mergers & migrations with interface.ai’s AI Call Center
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There have been a few significant trends in the financial industry over the past several years. One such trend is consolidation among Credit Unions and Community Banks. For instance, there were nearly 24k Credit Unions in the United States at the peak of the Credit Union movement; this has since
People Helping People - Where is the room for AI?
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‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US - still, Credit Unions continue to operate with a ‘people-first’ philosophy. Millions of Americans & under-served communities have benefited
University Credit Union Enhances Its IVA, Royce, To Introduce Industry-First Voice-Based Financial Transactions Through Progressive Web App
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University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, had embarked on a mission to enable the most seamless banking experience for its members through its Intelligent Virtual Assistant(IVA) - Royce, powered by interface.ai.Since its launch in August
interface.ai Joins the Symitar Vendor Integration Program
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[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will provide interface.ai with access to Symitar’s technical resources to enable interface.ai’s IVA to