Implementing Artificial Intelligence-Powered Intelligent Virtual Assistants In FIs
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The Importance of getting the AI Implementation rightIn the financial ecosystem, Artificial Intelligence (AI) is no longer a futuristic ideal. With the pandemic outbreak, many banks and financial institutions throughout the world have been compelled to accelerate their digital transformation plans to accommodate shifts in consumer behavior. With the implementation
Key reasons why interface.ai is the preferred Intelligent Virtual Assistant vendor for Credit Unions
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With IVA adoption rapidly rising among Credit Unions, here are the key reasons why CUs are preferring interface.ai over other IVA vendors
Facing Hiring Challenges At Your Call Center? Insights from CU Survey & How AI-Powered Call Center Is Helping
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Hiring, training, and retaining employees at the CU call centers have been recurring challenges. However, this problem has been exacerbated post the pandemic due to the sustained increase in call volumes, and the introduction of stimulus checks. Insights from CUsBelow are a few insights from interface.ai’s survey of
Key reasons why interface.ai is the preferred Intelligent Virtual Assistant vendor for Financial Institutions
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With IVA adoption rapidly rising among Financial Institutions, here are the key reasons why FIs are preferring interface.ai over other IVA vendors.
Conversational Form Vs Traditional Form - Understand the Difference
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Webforms have been around for a long time, and they are crucial to acquire data that is essential to businesses and their success. It is the interpretation of such data that helps businesses understand their target consumers in order to implement best business practices. However, webforms have broadly become a
4 Call Center Automation Trends You Must Know
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Call centers are flooded with service requests and product queries without a break. Companies are now increasingly relying on artificial intelligence systems to help them administer support teams without compromising on quality and outreach. To be able to connect with each and every client without keeping them in queues, the
Understand 5 Benefits of AI For Customer Support
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Consumer support is vital to the sustenance of any business. The satisfaction of customers is the single biggest driver of growth and revenue. However, deep penetration of technology and industry has enhanced financial inclusion, and more people than ever have access to products and services in all markets. The unfathomable
Future of Debt Collection Using AI
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Banks and financial institutions extending debt to the consumer are constantly faced with the need to reach out to defaulters who require continuous reminders for the banks to be able to recover money. This process is an age-old practice highly reliant on the human factor to engage with defaulters in
